Dustin Home has now closed
We are truly grateful for your trust and support over the years.
Your orders
If you placed an order before the closure, it will be delivered as planned. You will receive email updates about your order until it is delivered.
Warranties, rights to make a claim and support
Your right to make a claim and your product warranties will continue to apply as normal for their full validity period. If you need any help, our customer service team is here to support you on [email protected].
Your account
Dustin Home accounts are now closed. You can find your order confirmations and invoices in the emails we sent at the time of purchase.
For business customers, you are welcome to shop with us at Dustin.dk.
FAQ
We are very grateful for the trust our customers have shown us over the years, but we have decided to close Dustin Home in order to focus entirely on business customers.
If you placed an order before the closure, it will be processed as usual. Please note that we cannot keep orders open for more than 6 months.
If your order cannot be delivered within that time, it will be cancelled, and you will of course receive a full refund.
The best support is provided by contacting the manufacturer directly.
Your warranty remains valid for the full warranty period. If you experience issues with a product, you are very welcome to contact our support at [email protected] and we will help you further.
We are unable to change delivery or billing addresses or add products to an existing order.
If the delivery has not yet started, we can help remove items or cancel the entire order. Please contact us by email at [email protected] and include your order number, and we will assist you further.
If you have received a product that was damaged during transport, we need to contact the shipping company with a claim as soon as possible. External damages must be reported within 24 hours, and hidden damages within 7 days.
To assist you with the claim, we need the following information:
- Order and parcel number
We also need photos of the damage itself, so please include pictures of:
- The inner and outer packaging. For the outer packaging, we need photos from all sides.
- The damaged product. Please include close-ups of the damage as well as photos showing the entire product.
- The shipping label.
This also applies if the packaging is not damaged. In that case, we still need photos showing that the packaging is intact.
Send the information to [email protected].
Useful links
Terms of sale
Here you will find Dustin's general terms and conditions of sale.
Delivery information
You can read more about delivery methods here.
Return information
You can read more about the return process here.
Do you have any questions?
Please contact us by email at [email protected].
You can also check out our self-service pages, where you can find answers to our most frequently asked questions.