Basic configuration assistance during local business hours (8:00 am - 5:00 pm, local time, Monday - Friday)
All software and firmware updates and upgrades
Advance Exchange for replacement of defective hardware
Access to Dell SonicWALL's electronic support tools
Designed for customers who need advanced technical support and the additional benefits of on-going software and firmware updates, Dell SonicWALL Dynamic Support 8x5 includes Telephone/Web-based Support, Software/Firmware Updates, Hardware Replacement, and Support Tools.