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Dell ProSupport garantiforlængelse

345 kr
  • Lagerstatus: Findes på lager, klar til at blive sendt.
  • Forsendelse fra: 0 kr
Bemærk at dette produkt er en skaffevare. Produktet kan derfor ikke annulleres eller returneres, når du har bekræftet din bestilling. Du kan læse mere i vores handelsbetingelser under afsnit 7.
  • Varenummer
  • 5010817693
  • Prod. varenr.
  • 890-10555

Datablad

Service & Support
Garantiforlængelse
Total kontraktperiode
3 år
Svartid
Næste forretningsdag
Garantitype
On-site

Nøglefunktioner

  • Pre-assigned Service Delivery Manager (SDM) as Customer's 24 x 7 primary point of contact
  • Initial high-level gap assessment and evaluation of customer's operational support processes
  • Customized support plan based on Customer's specific service goals
  • Real-time tracking window for select server/storage products/incidents
  • On-site dispatch of technician and/or warranty parts to Customer's business location
  • Entitlement to enroll in fast-track dispatch for Dell-certified customer technicians
  • Online technical training to establish Dell certification required for fast-track self-dispatch

 

  • Access to Global Command Centers which help manage critical situations in Customer environments, monitor all on-site mission critical dispatches
  • Provide proactive crisis management coordination and communication during events such as natural disasters
  • Case management to help track resolution and escalation of issues
  • Escalation management to provide a single point of contact for incident management, escalation and status of incidents within the scope of this Service
  • DellConnect troubleshooting assistance for many common support issues

Produktinformation

Dell ProSupport er udviklet til at løse de teknologiske udfordringer, som du møder i dag.

Datablad

Overskrift
Producent Dell
Service & Support
Service & Support Garantiforlængelse
Total kontraktperiode 3 år
Svartid Næste forretningsdag
Garantitype On-site
Service inkluderet Reservedele og arbejdskraft