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Dell ProSupport garantiforlængelse

  • Forsendelse fra: 0 kr
Dette produkt er udgået og kan ikke bestilles
Bemærk at dette produkt er en skaffevare. Produktet kan derfor ikke annulleres eller returneres, når du har bekræftet din bestilling. Du kan læse mere i vores handelsbetingelser under afsnit 7.
  • Varenummer
  • 5010817693
  • Prod. varenr.
  • 890-10555

Datablad

Service og Support
Garantiforlængelse
Kontraktperiode
3 år
Svartid
Næste forretningsdag
Garantitype
On-site

Nøglefunktioner

  • Pre-assigned Service Delivery Manager (SDM) as Customer's 24 x 7 primary point of contact
  • Initial high-level gap assessment and evaluation of customer's operational support processes
  • Customized support plan based on Customer's specific service goals
  • Real-time tracking window for select server/storage products/incidents
  • On-site dispatch of technician and/or warranty parts to Customer's business location
  • Entitlement to enroll in fast-track dispatch for Dell-certified customer technicians
  • Online technical training to establish Dell certification required for fast-track self-dispatch

 

  • Access to Global Command Centers which help manage critical situations in Customer environments, monitor all on-site mission critical dispatches
  • Provide proactive crisis management coordination and communication during events such as natural disasters
  • Case management to help track resolution and escalation of issues
  • Escalation management to provide a single point of contact for incident management, escalation and status of incidents within the scope of this Service
  • DellConnect troubleshooting assistance for many common support issues

Produktinformation

Dell ProSupport er udviklet til at løse de teknologiske udfordringer, som du møder i dag.

Datablad

Overskrift
Producent Dell
Service & Support
Service og Support Garantiforlængelse
Kontraktperiode 3 år
Svartid Næste forretningsdag
Garantitype On-site
Inkluderet service Reservedele og arbejdskraft